Welcome to Solar Genix Power
These Terms and Conditions govern your use of the Solar Genix Power website and all purchases made through our online store. By accessing this website or placing an order with Solar Genix Power, you agree to be bound by these Terms and Conditions.
Solar Genix Power is a South African online solar company providing solar products, accessories, and related solutions to customers nationwide.
1. General
1.1 These Terms and Conditions apply to all visitors, users, and customers of Solar Genix Power.
1.2 By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
1.3 Solar Genix Power reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice.
1.4 Continued use of the website after changes are posted constitutes acceptance of those changes.
2. Products and Services
2.1 Solar Genix Power strives to ensure that all product descriptions, specifications, pricing, and images displayed on the website are accurate.
2.2 Product images are for illustrative purposes only and actual products may vary slightly.
2.3 Availability of products is subject to stock levels and supplier availability.
2.4 We reserve the right to discontinue products or limit quantities without prior notice.
3. Pricing and Payments
3.1 All prices displayed on the website are in South African Rand (ZAR) and include VAT where applicable.
3.2 Solar Genix Power reserves the right to change pricing at any time without prior notice.
3.3 Orders will only be processed once full payment has been received and cleared.
3.4 We accept secure online payment methods as displayed during checkout.
3.5 In the event of a pricing error, Solar Genix Power reserves the right to cancel any affected order and provide a full refund where payment has already been made.
4. Orders and Acceptance
4.1 Placing an order does not guarantee acceptance of the order.
4.2 Solar Genix Power reserves the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete customer information
4.3 Customers will receive order confirmation via email once an order has been successfully placed.
5. Shipping and Delivery
5.1 Solar Genix Power delivers throughout South Africa.
5.2 Delivery times provided are estimates and may vary depending on location, courier delays, public holidays, or unforeseen circumstances.
5.3 Risk in the products passes to the customer upon delivery.
5.4 Customers are responsible for providing accurate delivery information. Solar Genix Power will not be liable for delays or losses resulting from incorrect information supplied by the customer.
6. Returns and Refunds
6.1 Returns and refunds are subject to our Refund and Returns Policy.
6.2 Products must be returned unused, in original packaging, and in resalable condition unless defective.
6.3 Certain products may not qualify for return due to hygiene, safety, or supplier restrictions.
6.4 Approved refunds will be processed using the original payment method where possible.
7. Warranty
7.1 Certain products sold by Solar Genix Power may include manufacturer warranties.
7.2 Warranty claims are subject to the manufacturer’s terms and conditions.
7.3 Warranties do not cover damage caused by:
- Incorrect installation
- Negligence or misuse
- Power surges or environmental damage
- Unauthorized modifications or repairs
7.4 Customers are encouraged to use qualified installers for all solar installations.
8. Limitation of Liability
8.1 Solar Genix Power shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8.2 Our maximum liability for any claim shall not exceed the amount paid by the customer for the relevant product or service.
8.3 Customers use products purchased from Solar Genix Power at their own risk and must ensure proper installation and compliance with local regulations.
9. Intellectual Property
9.1 All content on this website, including logos, images, text, graphics, and branding, is the property of Solar Genix Power unless otherwise stated.
9.2 No content may be copied, reproduced, or distributed without prior written permission.
10. Privacy
10.1 Customer information is collected and processed in accordance with our Privacy Policy and applicable South African data protection laws.
10.2 By using this website, you consent to the collection and use of your information as outlined in our Privacy Policy.
11. Website Use
11.1 Users agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to systems or data
- Introduce viruses or harmful code
- Interfere with website functionality
11.2 Solar Genix Power reserves the right to restrict or terminate access to users who violate these Terms and Conditions.
12. Governing Law
12.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
12.2 Any disputes arising from the use of this website or purchases made through Solar Genix Power shall be subject to the jurisdiction of the South African courts.
13. Contact Information
For any questions regarding these Terms and Conditions, please contact Solar Genix Power through our official website contact page or customer support channels.
