At Solar Genix Power, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or purchase products from us.
Information We Collect
When you place an order, contact us, or use our website, we may collect certain personal information including your name, email address, phone number, delivery address, billing details, and payment information. We may also collect non-personal information such as browser type, device information, IP address, and website usage data to improve our services and user experience.
How We Use Your Information
Solar Genix Power uses your information to process orders, arrange deliveries, provide customer support, communicate order updates, and improve our products and services. Your information may also be used to send important notifications, respond to enquiries, prevent fraud, and comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Payment Security
All payments made through our website are processed using secure payment gateways and encryption technologies designed to protect your financial information. Solar Genix Power does not store sensitive banking or card details on our servers.
Sharing of Information
We may share limited customer information with trusted third-party service providers such as courier companies, payment processors, and technical service providers strictly for the purpose of completing orders and operating our business efficiently.
These third parties are required to handle your information securely and confidentially.
Cookies & Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse website traffic. Cookies help us improve website functionality and provide a more personalised experience for users.
You may choose to disable cookies through your browser settings; however, some website features may not function correctly.
Data Protection
Solar Genix Power takes reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. While we strive to protect your information, no online transmission or storage system can be guaranteed as completely secure.
Your Rights
In accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), customers may request access to, correction of, or deletion of their personal information where legally permitted.
Customers may also request to opt out of marketing communications at any time.
Changes to This Policy
Solar Genix Power reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact Solar Genix Power customer support for assistance.
