Shipping Policy

Thank you for shopping with Solar Genix Power. We are committed to providing reliable and efficient delivery services throughout South Africa. Please review our Shipping Policy below for information regarding order processing, delivery times, and shipping procedures.

All orders are processed once payment has been successfully received and confirmed. Orders are typically processed within 1–2 business days, excluding weekends and public holidays. During periods of high demand, promotions, or supplier delays, processing times may be slightly extended.

Customers will receive order confirmation and shipping updates via email or SMS where applicable.

Solar Genix Power delivers nationwide across South Africa. Estimated delivery times are generally as follows:

• Major cities and metropolitan areas: 2–5 business days
• Regional and outlying areas: 3–7 business days

Please note that delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances beyond our control.

Shipping fees are calculated based on the size, weight, and delivery destination of the order. The final shipping cost will be displayed during checkout before payment is completed. Certain large or heavy solar products may require special courier arrangements and may incur additional delivery charges.

From time to time, Solar Genix Power may offer free shipping promotions on selected products or qualifying orders.

Once your order has been dispatched, tracking information will be provided where available. Customers are responsible for ensuring that the delivery address and contact details supplied during checkout are accurate and complete.

Solar Genix Power will not be held responsible for delays or failed deliveries caused by incorrect customer information.

Deliveries are made through trusted third-party courier partners. Upon delivery, customers may be required to provide identification or a signature to confirm receipt of the order.

Please inspect all packages upon arrival. If any product appears damaged during transit, notify us within 48 hours of delivery with supporting photos where possible.

While we aim to keep all advertised products in stock, certain items may occasionally become unavailable or delayed due to supplier shortages. In such cases, customers will be notified as soon as possible regarding revised delivery timelines or alternative options.

Solar Genix Power is not liable for shipping delays caused by events outside of our reasonable control, including courier disruptions, strikes, load shedding, severe weather, or national emergencies.

If you have any questions regarding shipping, delivery times, or your order status, please contact Solar Genix Power customer support. We are always happy to assist you.